Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send all photos of damages and issues to krewholdingsllc@gmail.com. 

Customer-paid return shipping

 If you're returning an item for any reason other than a defect or an error on our part, you are responsible for the cost of return shipping. Original shipping charges are non-refundable and return shipping fees will not be reimbursed. 

When we cover return shipping

If your item arrived damaged or defective, or we sent the wrong item, send you a prepaid label. Please contact us within 3 days of delivery with your order number and a photo of the issue.

Non-returnable items 
Unfortunately, we cannot accept returns on sale items, seasonal items, Christmas Collection, Founding Family memberships, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll receive store credit only.